> From: "Subscriber Services (SJMN)" <http://www.mercurynews.com/~subscriberservices> > Date: Fri, 15 Nov 2013 02:05:15 +0000 > > -- Please reply above this line -- > > Hello there, > > I appreciate you taking the time today to alert us of the issues you > are experiencing. > > Please accept my sincere apologies for the poor service you have > received. > > I have contacted the carrier regarding the issues and made sure you > were not charged for the papers during your vacation hold. > > Thank you again for being a loyal subscriber. > > -- > Sincerely, > Jorge Ferreira > Customer Advocate Team Member > http://www.mercurynews.com/~subscriberservices > https://www.subscriberconcierge.com/where-I-live [1] > > Links: > ------ > [1] https://www.subscriberconcierge.com/where-I-live > > Please rate my reply: > http://nicereply.com/bay-area-news-group/21023?ticket=14925914/116030 > > > From: http://www.subscriberconcierge.com/~webmaster > > Date: November 14, 2013 5:52:00 PM PST > > To: Subscriber Services (SJMN) <http://www.mercurynews.com/~subscriberservices> > > Subject: Re: Feedback Circulation > > > > Feedback Circulation > > > > Name: NOELLE > > Phone: our-San-Jose-phone-number > > Email: http://dummy.us.eu.org/noelleg > > > > Comments: I had vacation hold 10/27 and wasn't credited.worse, > > newspaper was delivered when I wasn't here.Actually, deliveryperson > > only delivers on Sundays when it's supposed to be Friday-Sunday(this > > has been going on for months) > > > > Route #: 43630 > > > > Account #: 11236103735 > > Service Type: 3D > > > > Address: