Re: from Gail and Dad

[Robert <http://dummy.us.eu.org/robert>]

 > From: "Gail" <http://www.cox.net/~g3>
 > Date: Wed, 9 Jul 2014 21:33:15 -0700
 >
 > Hi Robert and Noelle,
 > 
 > We will be putting in the mail tomorrow the package of your clean plastic
 > left over container that you left in our refrigerator by mistake.

I really appreciate this.

 > Thanks for the very nice photo that you took of us on the pier at Goleta
 > Beach.
 > 
 > We enjoyed having you this past weekend and meeting Alex who seemed very
 > nice. Sorry we were so tired and jet lagged from our European trip, but are
 > slowly getting back to normal and getting closer to having caught up on
 > everything such as a month's email that accumulated while we were gone.
 > 
 > Robert, by any chance do you know what I can do in my new computer regarding
 > my email when I reply to someone's email? As a result I get a dialog box
 > that I can't send it because I have changed the original email I received
 > (by my reply comment). I then have to copy and paste my reply into a newly
 > created email which is more time consuming. (Then the recipient doesn't have
 > the original email to refer to.)  I never had that problem with my old
 > computer. I suppose I could get around the problem by never replying to an
 > email but just simply forward it back to the person and then write my reply
 > on it. What do you think?

It's hard to debug this kinda thing remotely.

Could you use the sniptool in Windows to email me some screenshots of what
your problem is?

Alternatively, we could try to set up TeamViewer:

 http://lifehacker.com/5846072/how-do-i-troubleshoot-my-parents-pc-remotely

 > I did get the password taken care of to be able to
 > access my email when I'm not at home.
 > 
 > Love,
 > 
 > Gail and Dad