RE: from Gail and Dad

[Robert <http://dummy.us.eu.org/robert>]

OK, good.

 > From: "Gail" <http://www.cox.net/~g3>
 > Date: Sat, 12 Jul 2014 12:05:59 -0700
 >
 > Thanks, but I think I may have solved the problem by pressing harder and
 > longer on the Send button and by doing so, lately I haven't had that
 > problem. If I do have any further problems, I can ask my brother, Dana, who
 > has his own computer business in Wayland, Mass. to help as we have set up
 > quite awhile ago a remote access for him to use and/or I can make use of the
 > volunteer computer coaches at the SB public libraries which I have also used
 > in the past.
 > 
 > Best,
 > Gail
 > 
 >  -----Original Message-----
 > From: Robert [http://dummy.us.eu.org/robert] 
 > Sent: Thursday, July 10, 2014 11:11 AM
 > To: Gail
 > Cc: Noelle
 > Subject: Re: from Gail and Dad
 > 
 > It's hard to debug this kinda thing remotely.
 > 
 > Could you use the sniptool in Windows to email me some screenshots of what
 > your problem is?
 > 
 > Alternatively, we could try to set up TeamViewer:
 > 
 >  http://lifehacker.com/5846072/how-do-i-troubleshoot-my-parents-pc-remotely