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Re: This sounds familiar



 > From: Flora  <http://www.gmail.com/~flora>
 > Date: Sat, 16 May 2015 23:02:12 -0400
 >
 > http://www.pbs.org/wgbh/nova/next/tech/science-of-identity-theft/
 > 
 > I'm wondering if this is what happened, at least in part.
 > 
 > Two step verification may be helpful online, but what about when calling?  I do 
 > have a stronger phone password, but tried tricking the person on the other end 
 > recently. I didn't give my correct phone password to see what they would do. 
 > They asked for my card number including the ccv. Maybe I should periodically 
 > report my cards as lost, so I get new numbers. This still doesn't seem like the 
 > answer. When I initially set up the phone password, I told them to never let me 
 > through unless I gave the correct password. I guess that didn't work. 

You need to have a second shared secret.  This is what my bank does.  I
guess your bank doesn't do this.  Too bad.




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