Re: Fwd: Issue from Noelle: lots of vacation hold problems (fwd)

[robert <http://dummy.us.eu.org/robert>]

I doubt that they will ever do anything about the hold not working.  I
think, in the future, we should hold the newspaper a couple of weeks
before leaving town to make sure it works, and only complain about it
after that.

At least we now know the email address for dealing with subscription
issues.

 > From: Noelle <noelle>
 > Date: Mon, 3 Jan 2022 12:16:37 -0800 (PST)
 >
 >  > From: "Subscriber Services (East Bay Times)" <http://www.bayareanewsgroup.com/~subscriberservices>
 >  > To: Noelle <http://dummy.us.eu.org/noelleg>
 >  > Subject: Re: Fwd: Issue from Noelle: lots of vacation hold problems
 >  > Date: Mon, 03 Jan 2022 19:39:52 +0000
 >  > 
 >  > -- Please reply above this line --
 >  > 
 >  >             Hi Noelle
 >  > 
 >  > Thank you for reaching us. I am glad to inform you that your restart
 >  > has been updated and 01/04/2022 will be restarting. Please let me know
 >  > if there’s anything else I can assist you with.
 >  > 
 >  > Have a wonderful day and stay safe!
 >  > 
 >  > Regards,
 >  > 
 >  > How would you rate my reply?
 >  > Great [1]    Okay [2]    Not Good [3]
 >  > 
 >  > --
 >  > Sincerely,
 >  > Jacob Delgado
 >  > Customer Advocate Team Member
 >  > http://www.bayareanewsgroup.com/~subscriberservices
 >  > https://myaccount.eastbaytimes.com
 >  > 
 >  > Links:
 >  > ------
 >  > [1]
 >  > https://secure.helpscout.net/satisfaction/5199014/record/5128224221/1/
 >  > [2]
 >  > https://secure.helpscout.net/satisfaction/5199014/record/5128224221/2/
 >  > [3]
 >  > https://secure.helpscout.net/satisfaction/5199014/record/5128224221/3/
 >  > 
 >  > Please rate my reply:
 >  > http://nicereply.com/bay-area-news-group/6094?ticket=1745615120/672536
 >  > 
 >  > > On Sun, Jan 2, 2022 at 3:52 PM PST, Randall Keith  <http://www.bayareanewsgroup.com/~rkeith> wrote:
 >  > > 
 >  > > RANDALL KEITH Managing Editor, Digital | Editorial
 >  > > http://www.bayareanewsgroup.com/~rkeith [1]
 >  > > 408 271-3747 Direct
 >  > > @rgkeith [2]
 >  > > 
 >  > > bayareanewsgroup.com [5]
 >  > > OVER 5 MILLION ENGAGED READERS WEEKLY
 >  > > 
 >  > > ---------- Forwarded message ---------
 >  > > From: PISSED CONSUMER <http://www.pissedconsumer.com/~catequeen [18]>
 >  > > Date: Sun, Jan 2, 2022 at 3:45 PM
 >  > > Subject: Issue from Noelle: lots of vacation hold problems
 >  > > To: <http://www.mercurynews.com/~themerc [19]>
 >  > > 
 >  > > Hello where-I-live Mercury News Customer Care,
 >  > > 
 >  > > One of your customers, Noelle, decided to contact you through
 >  > > reviews and complaints platform PissedConsumer.com.
 >  > > 
 >  > > Message sent by Noelle (http://dummy.us.eu.org/noelleg [21]):
 >  > > 
 >  > > PHONE:
 >  > > "+1our-San-Jose-phone-number"
 >  > > 
 >  > > ORDER OR CONTRACT ID:
 >  > > "1667883"
 >  > > 
 >  > > MESSAGE SUBJECT:
 >  > > "lots of vacation hold problems"
 >  > > 
 >  > > MESSAGE BODY:
 >  > > "I'm having lots of vacation hold problems.
 >  > > (1) The newspaper was delivered while we have/had a vacation hold.
 >  > > It's very lucky that our place was not broken into.
 >  > > (2) I am unable to remove the "existing" vacation hold. It says that
 >  > > my subscription is "paused", but I'm not able to see the date range of
 >  > > any existing vacation holds.
 >  > > I'm not sure what's going on."
 >  > > 
 >  > > Please take a few minutes to answer Noelle directly.
 >  > > 
 >  > > Regards,
 >  > > PissedConsumer.com Team
 >  > > 
 >  > > P.S. Please consider joining our FREE PROGRAM [22] to monitor and
 >  > > address consumer reviews, questions and calls received for where-I-live
 >  > > Mercury News.
 >  > > 
 >  > > This email was sent by Pissedconsumer.‌com.
 >  > > Click here to unsubscribe [23] or manage your subscriptions.
 >  > > 
 >  > > Consumer Opinion LLC (DBA PissedConsumer.‌com)
 >  > > 1930 Village Center Circle #3-6853
 >  > > Las Vegas, NV 89134
 >  > > 
 >  > > Links:
 >  > > ------
 >  > > [1] http://www.bayareanewsgroup.com/~rkeith
 >  > > [2] http://www.twitter.com/@rgkeith
 >  > > [3] http://www.bayareanewsgroup.com
 >  > > [4] http://www.bayareanewsgroup.com
 >  > > [5] http://www.bayareanewsgroup.com
 >  > > [6] https://checkout.mercurynews.com/Subscriptionmultiproduct7
 >  > > [7] https://checkout.mercurynews.com/Subscriptionmultiproduct7
 >  > > [8] https://checkout.mercurynews.com/Subscriptionmultiproduct7
 >  > > [9] https://checkout.mercurynews.com/Subscriptionmultiproduct7
 >  > > [10] https://checkout.eastbaytimes.com/Subscriptionmultiproduct7
 >  > > [11] https://checkout.eastbaytimes.com/Subscriptionmultiproduct7
 >  > > [12] https://checkout.eastbaytimes.com/Subscriptionmultiproduct7
 >  > > [13] https://checkout.eastbaytimes.com/Subscriptionmultiproduct7
 >  > > [14] https://checkout.marinij.com/
 >  > > [15] https://checkout.marinij.com/
 >  > > [16] https://checkout.marinij.com/
 >  > > [17] https://checkout.marinij.com/
 >  > > [18] http://www.pissedconsumer.com/~catequeen
 >  > > [19] http://www.mercurynews.com/~themerc
 >  > > [20] http://pissedconsumer.com
 >  > > [21] http://dummy.us.eu.org/noelleg
 >  > > [22] /HTTPS://WWW.PISSEDCONSUMER.COM/BUSINESS-SOLUTIONS/FREEPLAN.HTML
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