> From: http://www.sontec.sontrak.net/~support > Date: Thu, 22 Jun 2023 13:38:56 -0700 > > Hi, > > Sonic Support here. Terribly sorry about the issues you are having with your > phone system. We need to rule out a few things. Please retest after each step > to see if the issue persists. There is a known bug that is causing issues for > a small amount of customers when trying to press a number on a phone tree. We > are actively working on trying to solve this. > > 1.) Make sure your phone is plugged directly into the fiber box. Bypass an > internal house wiring. See if that fixes the issue. This did not fix it. > 2.) Take the power out of the fiber box for 15 seconds, and then plug back in. > Once it comes back up, retest. The first time I made the call, it worked -- all my touchtones were picked up. When I called the same number again a second time and third time, it failed to pick up the touchtones. > 3.) Take the green tip fiber cable out of the fiber box by the green tip and > then plug back in after 15 seconds. Retest one more time. This had the same behavior as #2. > 4.) If none of the above works, we then need a call example that is less than > 24 hours old. I just recorded a call. See attachment. > Please let us know the day and time, Thu Jun 22 @ 6:39pm > who you called or called > you, I called RingCentral to join a meeting. > and their phone number. 650-242-4929 I entered 1234567890# as a test. During the first entry, it dropped all numbers except the "6". During the second one, it mixed up two of the numbers and dropped the "8". > Our phone techs are in Monday - Friday, 8am - > 5pm, so don't do call examples on a Friday afternoon, Saturday, or Sunday > morning as our phone techs will not be able to review them in time. > > Hope this helps. Warm regards, > > Ken > Technical Support Representative > > http://www.sonic.net/~support Sonic. > Sonic. Support 2260 Apollo Way > 1.855.394.0100 (Tech Support) Santa Rosa, CA 95407 > 1.707.547.2199 (FAX) http://sonic.com/support
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