Gail - I found that you can unlock your phone at https://www.att.com/deviceunlock . You'll need to follow the prompts in order for the request to go through. If I knew the answers, I'd do it for you, but I do not know the answers to most of the questions. > From: robert <http://dummy.us.eu.org/robert> > Date: Thu, 04 Jan 2024 13:27:13 -0800 > > Thanks for all your efforts here. > > I'll contact my sister to tell her that the phone is still locked to AT&T > and we'll go from there. > > > From: robert <http://dummy.us.eu.org/robert> > > Date: Tue, 02 Jan 2024 11:27:23 -0800 > > > OK. We can wait.