Re: Fw: Work with the Concierge Team Today: Network Upgrade

[Robert <http://dummy.us.eu.org/robert>]

That was a strange process.  After waiting on hold for almost 2 hours,
unintuitively, they had me click "order a new SIM card", even though we
already had the SIM card and it was inserted into the phone.  After that,
I could click "activate new SIM card network upgrade" button.  I entered
the IMEI and a SIM card number which the customer support representative
told me over the phone.  It said I was supposed to turn off the phone,
but, of course, I was making the call on your phone and turning it off
would've disconnected me with customer support.  I got cut off with the
representative, but I restarted the phone after that, and the phone seems
to be able to make calls and send text SMS messages.

 > From: Robert <http://dummy.us.eu.org/robert>
 > Date: Fri, 07 Mar 2025 08:49:53 -0800
 >
 >  > From: Noelle <noelle>
 >  > Date: Fri, 7 Mar 2025 16:06:56 +0000 (UTC)
 >  >
 >  >  do you understand what this is about?
 > 
 > No, I don't.  I found
 > 
 >  https://help.credomobile.com/support/solutions/articles/151000206073-we-are-upgrading-our-network
 > 
 > but it doesn't explain what is happening.
 > 
 > Perhaps you should just follow the directions and reply to the email with
 > your cell phone number, like it says.