[Fwd: RE: AC TRANSIT Web site CUSTOMER FEEDBACK]

[noelle <http://dummy.us.eu.org/noelle>]

> 
> From: Richard Reveles <http://www.actransit.org/~RREVELES>
> Date: 2003/08/15 Fri AM 11:57:07 PDT
> To: "'http://dummy.us.eu.org/noelle'" <http://dummy.us.eu.org/noelle>
> Subject: RE: AC TRANSIT Web site CUSTOMER FEEDBACK
> 
> Please be assured that AC Transit has received your communication. It is now
> being processed in our offices and will receive prompt and appropriate
> attention.
> 
> The AC Transit team truly appreciates and learns from the observations of
> our patrons and public. Your communication is invaluable to us as we
> continue to monitor and improve bus service.
> 
> AC Transit Customer Relations
> 1600 Franklin Street
> Oakland, CA 96412
> (510) 891-4700
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> 
> 
> -----Original Message-----
> From: http://dummy.us.eu.org/noelle [http://dummy.us.eu.org/noelle]
> Sent: Friday, August 15, 2003 9:48 AM
> To: http://www.actransit.org/~customerservices
> Subject: AC TRANSIT Web site CUSTOMER FEEDBACK
> 
> 
> Feedback ID:  2001
> Date/Time:  08/15/2003 08:48:23 AM
> 
> Feedback Type:  complaint
> Name:  NOELLE
> Address:  
> City:  
> State:  CA
> Zip:  
> Phone:  
> Email:  http://dummy.us.eu.org/noelle
> 
> 
> Location:   BART
> Date:  08-15-2003
> Time:  8:45am
> Description:  Accessibility
> 
> 
> Line Number:  86
> Direction:  s.  BART
> Bus/Vehicle Number:  2504
> Badge Number:  
> 
> 
> Comments:  The past 2 days I went to get my usual 7:50 am 86 bus to work,
> and there was no bike rack.I rely on this to get to work and this really
> irks me.Then yesterday, after work I waited for the 86 and this one did not
> have a bike rack either.Are you trying to force me to get a car?How come
> this bus does not have a bike rack?Did it used to have one which broke and
> you never replaced it?Have you run out of money to replace racks?Is this an
> unfunded mandate or something?
> I have written 2 times prior on related subjects but only get a form
> response.I guess you have no money to address the issues customers complain
> about.It''s nice that you have this form to give feedback,but for true
> process improvement you need to respond with something more concrete.
> Thank you.