Re: Attention Required: A new customer Inquiry has been logged in the eCustomerCare System for CaseId :HQ105930152 (KMM7279169I15977L0KM) [Incident: 110806-000892]

[http://dummy.us.eu.org/robert (Robert)]

 > From: "http://www.esecurecare.net/~uspstechsupport "     <http://www.esecurecare.net/~uspstechsupport>
 > Date: Mon, 8 Aug 2011 07:53:32 -0600 (MDT)
 > Subject: Attention Required: A new customer Inquiry has been logged in the eCustomerCare System for CaseId :HQ105930152 (KMM7279169I15977L0KM)
 >   
 >   Response (Luis L) 08/08/2011 07:53 AM
 >  Dear Robert,
 >  
 >  Thank you for contacting the USPS Internet Customer Care Center in
 >  regards to getting your sign in information. I understand your
 >  concern about being unable to sign into your account. I do apologize
 >  I was unable to locate an account with your email address. For me to
 >  further assist you please reply back to me with the e-mail address
 >  associated with your account and username.

My e-mail address is http://dummy.us.eu.org/robert and the username is
"robertbusps".

 >  If you have not logged into your account for an extended period of six (6) 
 >  months the account is purged from our system. You will need to register with 
 >  USPS.com as a new user.

Does that mean that I need to choose the new username, too?  Or, is it
possible to use the original username?

I would like to use "robertbusps" as my username.

 >  Please follow the steps below if you need to setup a new account:
 >  
 >  1. Navigate to the USPS web-page by typing: www.usps.com in the
 >  address line of your browser
 >  2. Select the Sign In link at the top right-hand side of the page.
 >  3. Press the Sign Up button under the New User side of the Sign In Page
 >  4. On the New User Sign Up page, create a 6 digit Username followed
 >  by an 8 digit Password. These fields are case sensitive, so it is
 >  important to remember how you entered the information. Please do not
 >  use any special characters, punctuation or spaces in either the user
 >  name or password. If the username that you are attempting to use is
 >  already in use then you will have to select either a different
 >  variation of the username, or a different username all together.
 >  5. Enter a Password Hint that can be used to help you if you forget your 
 >  password
 >  6. Decide if you are creating a Personnel account or Business Account
 >  7. You will now begin to fill out your account profile. This
 >  information will be used to assist you as you make purchases or
 >  create labels within usps.com
 >  
 >  Once this information has been entered, you are now ready to sign
 >  in. Feel free to make purchases in our Postal Store, and create
 >  labels with our online Click-N-Ship service.
 >  
 >  Please reply back to me with the information then I can assist you
 >  on getting this corrected.

Appreciate it.

 >  Thank you,
 >  Luis L
 >  USPS Internet Customer Care Center
 >  http://www.esecurecare.net/~uspstechsupport 
 >  
 >  We've moved! Effective immediately, our new technical support email
 >  address is http://www.esecurecare.net/~uspstechsupport .
 >  
 >  Please update your address book.
 >   Customer (eCustomerCare National) 08/06/2011 04:25 PM
 >  USPS eCustomerCare has received an inquiry that requires your attention.
 >  Please reply directly to this email message and include the customer on
 >  your reply if a response was requested. If contacting the customer by
 >  phone or if no response is required, please reply only to this email
 >  with a summary of the resolution actions taken.
 >  CASE SUMMARY :
 >  Case Id
 >  105930152
 >  Create Date
 >  08/06/2011
 >  Source Code
 >  USPS.com/Email
 >  Contact Preference
 >  email
 >  CUSTOMER INFO :
 >  Customer Name
 > , Robert
 >  Customer Email
 >  http://dummy.us.eu.org/robert
 >  Customer Phone
 >  Customer Address
 >  
 >  City/State/Zip
 >  where-I-live 
 >  CASE DETAILS :
 >  Inquiry Type
 >  Problem
 >  Category
 >  Customer Service
 >  Involved
 >  Technical Questions
 >  Detail
 >  USPS.com (Website)
 >  Additional Detail
 >  Login Questions
 >  ADDITIONAL INFORMATION
 >  When I try to reset my password for my account "robertbusps", after
 >  hitting "Continue", I get "System Error The following system error has
 >  occurred" (the sentence seems abruptly cut off). Would you please reset
 >  my password for my account "robertbusps"? The email address should still
 >  be correct. Thanks.
 >  CASE NOTES :
 >  CASE QUESTIONS :