Re: [Sonic #7202848] unable to enter landline phone keypad touchtones after connecting on call

[http://dummy.us.eu.org/robert (Robert )]

It appears that the fiber box firmware upgrade was successful.  I am able
to dial into 650-242-4929 and use the keys to enter a number and have it
repeat the numbers back to me correctly.

Also, the internet seems to be working fine.

Thanks.

 > From: http://www.sontec.sontrak.net/~support
 > Date: Thu, 3 Aug 2023 13:40:45 -0700
 >
 > Hi,
 > 
 > This is Sonic support.  A new firmware update is available for your fiber box 
 > to fix your phone issue.  Your service will be down for 20 minutes.  Please 
 > call us at 707-547-3400 when its a good time to do this.  Please refer to 
 > ticket 7202848.  We are open today 8am to 4pm,  and then tomorrow our phone 
 > specialists are in normally from 8am to 5pm Monday - Friday. 
 > 
 > Let us know. 
 > 
 > Ken
 > Technical Support Representative
 > 
 > http://www.sonic.net/~support                         Sonic.
 > Sonic. Support                                2260 Apollo Way
 > 1.855.394.0100 (Tech Support)       Santa Rosa, CA 95407
 > 1.707.547.2199 (FAX)                      http://sonic.com/support