Re: [Sonic #7202848] unable to enter landline phone keypad touchtones after connecting on call

[http://dummy.us.eu.org/robert (Robert )]

My phone equipment worked perfectly when I had Sonic.NET Fusion DSL.  I
doubt that my phone equipment would suddenly start failing.

I think it would be better for a field tech to come out with their
equipment and see if it fails with their equipment, too, and then replace
the fiber box (modem, ONT, whatever) if it fails at that time, rather than
my buying another set of phones, not knowing whether they'll work or not.
(Note that the problem occurs even when I plug my phone directly into the
fiber modem without any intervening phone lines.)

Please send me the link to schedule the field tech appointment since I'll
have to work out when I'll be present.

 > From: http://www.sontec.sontrak.net/~support
 > Date: Tue, 27 Jun 2023 14:56:26 -0700
 >
 > Hi,
 > 
 > Sonic Support here.  Our phone specialists looked at the call examples and 
 > believe the issue may be with your phone equipment.  We ask that you replace 
 > your phone and phone line and see if the issue persists.  If it does, we should 
 > then schedule a dispatch to have one our field techs test with their phone and 
 > possibly replace the fiber box.  
 > 
 > Let us know how it goes and whether we should schedule for a dispatch.   We can 
 > schedule for as soon as possible or send you a link to schedule it.  Someone 18 
 > or older must be present.  
 > 
 > Ken
 > Technical Support Representative
 > 
 > http://www.sonic.net/~support                         Sonic.
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